Channel Alert – Collection of Original HP print cartridges

Dear Channel Partner

We’d like to remind you that as HP we do not collect defective or expired Original HP print cartridges.
Only your authorized distributor is in a position to collect defective or expired Original HP print cartridges.

Furthermore we urge you to inform your customers about the HP Planet Partners programme which customers can use to recycle their empty Original HP print cartridges.

With HP’s “closed loop” recycling processes, the recovered plastic is used to manufacture new HP cartridges with the same quality and reliability you have come to rely on with Original HP supplies.

HP do not directly collect empty original cartridges, HP partners with a courier company called TriOptimum Logistics.
Only TriOptimum are authorized to collect on HP’s behalf.

HP LaserJet and inkjet print cartridge return & recycling programme is only available for end-users who have used HP original cartridges in the manner for which they are intended.

Please do not use the HP Return and Recycling Programme for defective supplies.

Defective supplies which are still under warranty as described in the specific HP supplies warranty statement should be exchanged with an authorised dealer or service centre.

Used supplies which are inadvertently sent to the HP Return and Recycling Programme cannot be returned.

For more information on the Planet Partners Programme please visit
In the event that you come across people posing as HP,  wanting to collect Original HP print cartridges please contact your HP account manager to inform them.

Kind Regards
Adele Oosthuizen
HP PPS Channel Manager
South Africa